CMMC Practice MA.L2-3.7.2 – System Maintenance Control: Provide controls on the tools, techniques, mechanisms, and personnel used to conduct system maintenance.
Links to Publicly Available Resources
This document provides assessment guidance for conducting Cybersecurity Maturity Model Certification (CMMC) assessments for Level 2. NIST resource that defines requirements for system backup activities. The organization: a. Establishes a process for maintenance personnel authorization and maintains a list of authorized maintenance organizations or personnel; b. Ensures that non-escorted personnel performing maintenance on the information system have required access authorizations; and c. Designates organizational personnel with required access authorizations and technical competence to supervise the maintenance activities of personnel who do not possess the required access authorizations. NIST resources that defines requirement for system maintenance activities. NIST resources that defines requirements for review, assessment, and approval of system maintenance tools
Discussion [NIST SP 800-171 R2]
This requirement addresses security-related issues with maintenance tools that are not within the organizational system boundaries that process, store, or transmit CUI, but are used specifically for diagnostic and repair actions on those systems. Organizations have flexibility in determining the controls in place for maintenance tools, but can include approving, controlling, and monitoring the use of such tools. Maintenance tools are potential vehicles for transporting malicious code, either intentionally or unintentionally, into a facility and into organizational systems. Maintenance tools can include hardware, software, and firmware items, for example, hardware and software diagnostic test equipment and hardware and software packet sniffers.
Further Discussion
Tools used to perform maintenance must remain secure so they do not introduce viruses or other malware into your system. Controlling your maintenance techniques prevents intentional or unintentional harm to your network and systems. Additionally, the personnel responsible for maintenance activities should be supervised considering their elevated privilege on company assets.